Join with googleAt Whiterank, we want users to feel confident when purchasing our digital SEO and GEO tools. All payments for Whiterank products and subscriptions are processed securely by Paddle, our Merchant of Record. Refunds for these purchases are handled in line with Paddle's own refund policy.
1. General Refund Terms
All refund requests for Whiterank purchases are handled in accordance with Paddle's own terms and refund policy.
For full details, please refer to the Paddle Invoiced Consumer Terms and Conditions, including the sections on digital content, payments, taxes, refunds, and subscriptions.
If you are a consumer, you will benefit from any mandatory rights granted to you under the laws of your country of residence, as described in Paddle's terms.
2. How Refunds Are Handled
Because Paddle is the Merchant of Record for Whiterank purchases:
- Any refund eligibility and decisions are determined by Paddle under their terms.
- All refunds are issued directly by Paddle.
- Refunds are processed using the same payment method used for the original transaction, where possible.
- Processing times may vary depending on your bank or payment provider.
3. How to Request a Refund
You can submit a refund request by contacting either Whiterank or Paddle:
- [email protected](Whiterank support)
- [email protected](Paddle support)
Please include:
- Your order number
- The email address used at checkout
- Any relevant details about your request (optional but helpful)
Whiterank support may help you gather details and, where appropriate, direct your request to Paddle, who will assess it under their terms.
4. Contact Us
If you have questions regarding this Refund Policy, you can contact us at: